Effective Date: May, 2018

This privacy policy applies to Hamngården i Brantevik AB. It describes what and how we collect and use the personal information you provide on our web site: www.hamngarden.se or in e-mail, by phone call or any other communication with us. 

It also describes the choices available to you regarding our use of your personal information and how you can access and update this information. We may amend this privacy statement from time to time, so visit this page regularly to stay up to date of such development.

Personal information we collect

The different type of personal information we collect include:

  • Your first name, last name, e-mail address, phone number and home address;
  • Credit card details, such as type of card, credit card number, name on the card, expiration date and security code;
  • Guest stay information, including date of arrival and departure, special requests and service preferences, such as room preferences, reservations in our Bistro, request for facilities or any other services;
  • Information you provide regarding your marketing preferences or in the course of participating in surveys, contests or promotional offers;

If you are a guest in our Bistro, we only collect the type of personal information above which we consider needed to complete your reservation and to give you a good service experience, such as special requests, any preferences and information related to payment.

When you visit our website (even if you do not make a reservation), we may collect certain information, such as IP address, browser used and information about your computer, such as operating system, application version, language settings and pages shown to you. If you are using a mobile device, we might also collect data regarding your mobile device, device-specific settings and characteristics and latitude/longitude details. When you make a reservation, our system registers through which means and from which websites you have made your reservation. Such data is considered personal information and subject to this privacy statement if it identifies you as a natural person.

You may always choose what personal information you wish to provide. However, if you do not provide certain details, it may impact some of the transactions and services.

Why we collect, use and share your personal information

We use your personal information to complete and administer your reservation and provide customer service. 

We may use your contact information to invite you to write a guest review after your stay. This can help others in their choice for accommodation or restaurant.

We may also get in touch with you other times (by e-mail, post, phone or text, depending on the contact information you have shared with us) for different reasons, e.g:

  • to respond to and handle any requests you have made;
  • to send you a questionnaire or invite you to provide a review about your experience with our website (when you have used our services).

We may use your personal information for analytical purposes, to improve our services, enhance user experience and develop the functionality and quality of our booking service or web-site.

In certain cases, we may need to use your information to handle and resolve legal disputes, for regulatory investigations and other compliance with laws and regulations.

Legal basis for information process

Use of your personal information may be necessary to perform the contract you have with us. For example, if you make a reservation for accommodation, we will use the information to complete and administer the reservation and to carry out our obligations under the contract we will have with you.

We may use your information for our legitimate interests, such as providing you with the best appropriate content for the website, e-mails and newsletters, to improve and promote our products and services and the content on our website and for administrative or legal purposes.

We may rely on your consent to use your personal information for certain direct marketing purposes. You can withdraw your consent anytime by contacting us.

Information shared with third parties

We may use service providers to process your personal information strictly on our behalf. The purpose for such processing could be to facilitate reservations, payments, marketing or for analytical support. These processors are not allowed to use your personal data for their own purposes or any other purpose.

We disclose personal information to law enforcement and other competent authorities insofar as it is required by law or is strictly necessary for the prevention, detection or prosecution of criminal acts and fraud.

Retention of personal information

We retain your personal information for as long as we deem it necessary to provide our services to you, to comply with applicable laws (incl. document retention), to resolve disputes with any parties and otherwise as necessary to allow us to conduct our business. All personal information we retain is subject to this Privacy Statement.

Security procedures for personal data

In accordance with applicable data protection laws, we observe reasonable procedures to prevent unauthorised access to and the misuse of personal data. We use appropriate business systems and procedures to protect and safeguard the personal data you have provided to us. We also use security procedures and technical and physical restrictions for accessing and using the personal data on our servers. Only authorised personnel are permitted to access personal data in the course of their work.

How you can control your personal information

You have the right to review the personal information we keep about you. You can request an overview of your personal data by emailing us to the email address stated below. Please write 'Request personal information' in the subject line of your e-mail. 

You can also contact us if you believe that the personal information we have on you is incorrect, if you believe that we are no longer entitled to use your personal data or if you have any other questions about how your personal information is used or about this Privacy Statement. Please use the contact details below. We will handle your request in accordance with the applicable data protection law.

Responsible for the processing of your personal data

Hamngården i Brantevik AB, Östersjögatan 94, Brantevik, Sweden. If you have any comments on this Privacy Statement, please send an email to hamngarden@icloud.com.